Infrastructure Administrator
4 days ago
Role Overview
The Infrastructure Administrator will play a key role in ensuring the smooth operation of client software, hardware, and network infrastructure. This involves resolving, maintaining, and managing client requests in a timely and efficient manner.
Key Responsibilities
- Ensure timely response to all client tickets, adhering to defined SLAs.
- Maintain quality parameters by providing effective solutions to client requests.
- Act as a custodian of client network, server, system, storage, platform, and infrastructure, ensuring proper functioning and upkeep.
- Perform root cause analysis of tickets and create action plans to resolve problems.
- Provide acceptance and immediate resolution to high-priority tickets and services.
- Install and configure software and hardware requirements based on client requests.
- Adhere to timeliness as per priority of each issue to manage client expectations and ensure zero escalations.
- Provide application and user access as per client requirements and requests.
- Track all tickets from acceptance to resolution stage, adhering to defined resolution timeframes.
- Maintain timely backup of important data, logs, and management resources.
- Coordinate with on-site teams for complex problem resolution and ensure timely client servicing.
Requirements
- Process Excellence: Ability to follow standards and norms to produce consistent results.
- Expert Systems Thinking: Understanding of the Wipro system and its interrelatedness, interdependencies, and boundaries.
- Competent Technical Knowledge: Knowledge of various devices, networks, and infrastructure.
- Problem Solving: Ability to analyze and resolve complex problems.
- Execution Excellence: Ability to execute tasks efficiently and effectively.
- Passion for Results: Commitment to delivering high-quality results.
- Collaborative Working: Ability to work collaboratively with cross-functional teams.
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