Infrastructure Administrator

4 days ago


Mumbai, Maharashtra, India Wipro Full time

Role Overview

The Infrastructure Administrator will play a key role in ensuring the smooth operation of client software, hardware, and network infrastructure. This involves resolving, maintaining, and managing client requests in a timely and efficient manner.

Key Responsibilities

  1. Ensure timely response to all client tickets, adhering to defined SLAs.
  2. Maintain quality parameters by providing effective solutions to client requests.
  3. Act as a custodian of client network, server, system, storage, platform, and infrastructure, ensuring proper functioning and upkeep.
  4. Perform root cause analysis of tickets and create action plans to resolve problems.
  5. Provide acceptance and immediate resolution to high-priority tickets and services.
  6. Install and configure software and hardware requirements based on client requests.
  7. Adhere to timeliness as per priority of each issue to manage client expectations and ensure zero escalations.
  8. Provide application and user access as per client requirements and requests.
  9. Track all tickets from acceptance to resolution stage, adhering to defined resolution timeframes.
  10. Maintain timely backup of important data, logs, and management resources.
  11. Coordinate with on-site teams for complex problem resolution and ensure timely client servicing.

Requirements

  • Process Excellence: Ability to follow standards and norms to produce consistent results.
  • Expert Systems Thinking: Understanding of the Wipro system and its interrelatedness, interdependencies, and boundaries.
  • Competent Technical Knowledge: Knowledge of various devices, networks, and infrastructure.
  • Problem Solving: Ability to analyze and resolve complex problems.
  • Execution Excellence: Ability to execute tasks efficiently and effectively.
  • Passion for Results: Commitment to delivering high-quality results.
  • Collaborative Working: Ability to work collaboratively with cross-functional teams.


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