Strategic HR Operations Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeExcellence Full time US$ 1,20,000 - US$ 1,60,000
Unlock Business Potential with HR Excellence

Capital One India's innovative approach to analytics, data science, and machine learning enables us to solve fundamental business problems at scale. Our talented team derives valuable insights from vast amounts of data to create cutting-edge products.

The HR Operations team is dedicated to delivering exceptional results by providing programs and solutions that enhance the associate and candidate experience. As a key member of our dynamic team, you will have the opportunity to create, iterate, and streamline core programs and processes, driving systems integration and HR delivery excellence.

We are seeking an experienced HR Generalist to join our team. The ideal candidate will possess strong analytical capabilities, attention to detail, operational discipline, and a passion for continuous improvement. This role involves collaborating with cross-functional global partners to understand strategies and roadmaps, resolving issues and escalations, and utilizing data to connect the dots between processes, systems, and people.

Main Responsibilities:
  • Develop and maintain clear, concise, and compliant HR operational processes across the associate lifecycle.
  • Identify process gaps and inconsistencies and propose improvements through stakeholder partnership.
  • Collaborate with cross-functional teams to ensure integrated workflows and systems.
  • Create, own, and update Standard Operating Procedures (SOPs), manuals, HR process maps, and policies.
  • Ensure seamless audits and risk reviews by maintaining up-to-date HR documentation.
  • Support change management efforts for establishing new processes and enterprise alignment initiatives.
  • Foster a culture of knowledge sharing and operational excellence within the team.
  • Balance competing priorities to deliver against a robust cross-functional agenda.
  • Maintain data accuracy and integrity across HR systems.
  • Plan and execute associate engagement initiatives.
  • Enable program and project management of HR processes and initiatives for scalable operations.


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