HR Operations Scale Specialist

5 days ago

Bengaluru, Karnataka, India beBeeLeader Full time ₹ 15,00,000 - ₹ 21,00,000

Job Title:

About the Role:

This position is responsible for building and scaling HR operations from the ground up. You will lead a team, design scalable processes, ensure compliance, and drive efficiency through automation and technology.

The ideal candidate has handled HR ops in a growing SaaS/startup environment and is ready to take ownership of designing and scaling people processes at speed.

Key Responsibilities:

  • Lead HR Ops & Service Teams: Build, coach, and manage associates handling HR operations, payroll, compliance, and employee services.
  • Drive Customer Experience: Ensure employees and clients receive fast, empathetic, and accurate support across HR touchpoints.
  • HR Systems & Processes: Design and implement scalable workflows for onboarding, payroll, benefits, performance management, and compliance.
  • Technology Enablement: Own rollout and adoption of HRMS, SaaS tools, ticketing, and AI-based support systems.
  • Operational & HR Metrics: Track and improve CSAT, SLA adherence, resolution times, payroll accuracy, and employee engagement scores.
  • Strategic HR Ops: Partner with leadership to identify bottlenecks, set priorities, and design HR systems that scale 10x.

Requirements:

  • 3–6 years of experience in HR operations or support/operations, ideally in a SaaS/startup environment.
  • Proven ability to lead and scale teams.
  • Strong process and systems thinking — able to design HR workflows, not just execute them.
  • Hands-on with HRMS, SaaS tools, automation, and ticketing systems.
  • Bonus: Experience implementing AI-driven HR support systems.
  • Strong understanding of Indian HR compliance and labor laws.
  • High empathy for employees, strong ownership of outcomes.
  • Ambition to grow into a senior HR/operations leader as the company scales.

Why This Opportunity?

  • Early leadership role — your systems will define how operations scale.
  • Blend execution with strategy — own both the trenches and the playbook.
  • Grow fast with a global HRTech/EOR startup solving a massive problem.

This is a work-from-office role based at our headquarters in the heart of Bengaluru.

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