F&B Operations Manager

1 week ago


Jaipur, Rajasthan, India FUTURETEK ESOLUTIONS INDIA PRIVATE LIMITED Full time

Company Overview

FUTURETEK ESOLUTIONS INDIA PRIVATE LIMITED is a leading provider of innovative solutions. We are committed to delivering exceptional customer experiences.

Salary

The estimated monthly salary for this position ranges from ₹18,000 to ₹28,000.

Job Description

This role involves overseeing the smooth operation of our food and beverage outlets. The ideal candidate will have strong leadership skills and be able to motivate a team to deliver excellent service.

Required Skills and Qualifications

  • A minimum of 5-star hotel experience.
  • A diploma or degree in hospitality except kitchen operations (KST).
  • Excellent English communication skills.
  • Preferably with IDS experience, especially in front office and F&B roles.

Key Responsibilities

  1. Deliver exceptional customer service to all guests.
  2. Manage reservations and inquire about the purpose of each visit.
  3. Greet each guest promptly and courteously, with a smile and positive body language.
  4. Presentation of menu items, promotions, specials, and products to customers.
  5. Taking food and beverage orders, repeating them to guests, and informing them of estimated serving times.
  6. Oversee a team of servers assigned to their shift.
  7. Efficiently key in orders into the Point-of-Sale system.
  8. Process payments and check bills in a timely manner.
  9. Maintain the cleanliness of the outlet.
  10. Assist the manager by participating in planning and organizing special events.
  11. Regularly check food and beverage inventories and stocks.
  12. Adhere to Food & Beverage Safety and Hygiene policies and procedures.
  13. Complete opening, operating, and closing procedures.
  14. Address issues with cashier payments.
  15. Evaluate and escalate customer complaints to the duty manager if unable to resolve.
  16. Develop strategies to achieve outstanding service standards for the outlet.


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