Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager
The Restaurant Operations Manager shall assist in planning, organizing, and giving direction of the overall F&B operation. He/she will provide administrative support, contribute to marketing, and deliver each promotion of the outlet. The Restaurant Operations Manager is responsible and accountable for its profitability, revenue generation, and creating WOW experiences.
Key Responsibilities
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patrons' names and their preferences to extend a personalized service
- Handle guests' complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operations requirement and company policies
- Maintain department communication logbook and updated noticeboard
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have an impact on the operation and guests
- Check the outlet/back of the house cleanliness to ensure that it is in compliance with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features
- Ensure that LQA Standards health safety and security procedures are in place in the outlet
- Attend all briefings meetings and trainings as assigned by management
- Perform proper handover and communication to the next shift
- Assist other food & beverage outlets with their operations during peak times or when required
Qualifications
- High School/GED equivalent/Diploma in Hotel Management or equivalent
- Minimum 2 years of experience in a similar capacity or management level
- Has strong knowledge on beverage trends, fermentation, cocktails, zero alcohol, and wines
- Excellent reading, writing, and oral proficiency in English language
- High degree of professionalism with sound human resources management and business acumencapabilities
Remote Work
No
Employment Type
Full-time
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