Night Support Professional

1 week ago


Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 50,00,000

About Us

We're revolutionizing the audio-visual industry with cutting-edge AI technology.

Job Overview:

We're seeking a highly motivated Customer Support Associate to join our team.

You'll provide exceptional customer experiences via chat and email during overnight hours, ensuring timely resolutions to customer inquiries and concerns.

Key Responsibilities:

Respond to customer inquiries via chat and email during night shift hours, resolving issues promptly and effectively.

Provide personalized assistance, offering tailored solutions and guidance to meet customers' needs.

Troubleshoot technical issues and escalate complex cases to the relevant department, when necessary.

Ensure accurate documentation of customer interactions and resolutions.

Collaborate closely with team members to maintain seamless customer support operations.

Stay up-to-date on product knowledge to deliver accurate information and assistance.

Identify opportunities for process improvement and contribute to customer support procedure enhancements.

Requirements:

This is an in-office day job.

Prior experience in customer support or a related field is preferred.

Excellent written communication skills with strong English proficiency.

Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with customer support software and ticketing systems is a plus.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

A dynamic work environment

An opportunity to grow with the company

What We Offer:

A competitive salary

A comprehensive benefits package

Ongoing training and development opportunities



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