IT Support Professional

3 days ago

Gulbarga, Karnataka, India beBeeInformationTechnologySupport Full time ₹ 50,00,000 - ₹ 75,00,000
Job Summary

This role is responsible for delivering technical assistance to global employees across multiple locations, covering various levels of the organization.


Main Responsibilities
  • Prioritize and provide timely operational and technical support for personal computers, troubleshooting hardware and software issues.
  • Offer prompt and effective problem-solving, resolution, and documentation of problems and service requests.
  • Develop accurate procedures for installing and configuring standard and non-standard software packages.
  • Manage the deployment and rollout of software and hardware.
  • Maintain an inventory of clients' assets.
  • Create and maintain a knowledge base to support users.
  • Collaborate with the Cybersecurity team to secure network assets.
  • Update the problem management database with timely information in accordance with desktop service levels.
  • Gather relevant information about issues and attempt to resolve them using tools and collective knowledge.
  • Utilize the knowledge base for troubleshooting efforts and share experiences with team members.
  • Assist in deploying desktop PCs and peripherals.
  • On-board new employees with computer asset orientation.
  • Respond to voice mail and email daily.
  • Develop working knowledge of desktop applications and OS software supported by Desktop Services.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 2+ Years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English; additional languages are an asset.
  • Experience working with international clients in USA and Europe.
  • Proficient Microsoft office skills; SAP knowledge is beneficial.
  • Desktop or Help Desk support experience is advantageous.

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