International Revenue Specialist
4 weeks ago
Collections Function Overview
CBSI India Pvt Ltd seeks a highly skilled International Collections Specialist to join our team in Operations Gurgaon, India.
- The ideal candidate will serve as a face of Carrier for the customer and act as the liaison between customers and several departments of CBSI India Pvt Ltd.
- Responsibilities include maintaining and managing customer accounts and ensuring a smooth inflow of cash on past due invoices.
- Key activities include contacting customers via calls and emails, sending out invoices and requesting payment, resolving customer complaints and disputes, and researching account discrepancies.
- Additional duties include processing credit card payments, arranging for payments to bring accounts current, and monitoring customer account details for non-payments and irregularities.
- The selected candidate will also be responsible for maintaining call logs and expected payment dates, documenting collections notes in the Billing System, and forecasting cash collections.
- Strong communication and negotiation skills are essential for collaborating with multiple stakeholders to resolve issues.
Work Schedule and Benefits
- The role requires working on a 5-day schedule, with options for two different US shifts: 5.30 pm to 2.30 am and 6.30 pm to 3.30 am.
- CBSI India Pvt Ltd provides cab services for employees.
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