Business Operations Manager

11 hours ago

Vijayawada, Andhra Pradesh, India beBeeManagement Full time ₹ 96,00,000 - ₹ 1,26,00,000

As a Business Operations Manager, you will lead a team of customer service associates to achieve exceptional results. We are looking for a highly skilled and experienced professional who can drive project execution, monitor KPIs, and ensure target compliance.

Job Responsibilities:

  • Lead a team of 15-20 customer service associates and motivate them to meet productivity and quality metrics.
  • Responsible for project execution, monitoring KPIs, and ensuring target compliance.
  • Should be well-versed in G-suite, particularly Google Sheets and Google Slides.
  • Oversee effective resource allocation to meet both productivity and quality metrics.
  • Document issues as needed and ensure adherence to policy and procedures.
  • Manage process, resources, and system applications.
  • Follow standard practices and business procedures.
  • Perform ad-hoc data analysis and participate in various process improvement initiatives as needed.
  • Validation and QA/QC – Perform validation checks for operational processes and data inputs/outputs.
  • Responsible for complying with internal quality standards.

Key Performance Indicators:

  • Monitor emails/chat taken by the associates and provide feedback.
  • Take weekly and monthly tickets as per KRAs.
  • Interact with the quality team to seek feedback on the team's performance and quality scores.
  • Conduct weekly and monthly reviews for the associates.
  • Prioritize and assign work to associates and initiate corrective measures to resolve day-to-day work-related problems.

Requirements:

  • 3 years of supervisory experience, preferably in US BFS Email.
  • Fluent English is a must.
  • Excellent knowledge of G-suite.

Benefits:

We offer a fair, transparent, and merit-based hiring process. Beware of fraudulent offers and always verify through our official channels.

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