Senior Business Operations Manager
16 hours ago
Key Responsibilities
• Deliver and manage KPIs and metrics in line with business objectives.
• Prioritize and organize work according to business priorities.
• Develop a thorough understanding of the technical aspects of the process.
• Drive process improvements within the team for enhanced efficiency, client satisfaction, or better risk management.
• Periodically review process risks and ensure adequate controls are in place.
• Collaborate with stakeholders to discuss process-related challenges and opportunities.
• Work with relevant stakeholders to effectively resolve escalations.
• Lead projects/tasks end-to-end in coordination with onshore stakeholders.
• Forecast and plan resource requirements.
• Manage resources efficiently through peaks and troughs in the business cycle.
• Ensure contingency planning is in place for critical resources.
• Set appropriate goals and expectations for the team and conduct regular progress reviews.
• Work closely with individuals to develop their full potential.
• Assess and develop competency levels to ensure team members have the expertise needed to add value to the business.
• Proactively identify performance issues, create action plans, and coach team members to improve performance.
• Conduct 1-1 and team meetings in line with the Operational Engagement Framework.
• Manage attrition and absenteeism in the team.
Required Skills and Qualifications:
• Any Graduate/Postgraduate degree.
• Excellent verbal and written communication skills.
• Good interpersonal skills.
• Good analytical skills.
• Strong understanding of accounting and insurance principles (preferable).
Eligibility Criteria:
• Minimum 3 years experience as a Team Leader managing a team of 15+ individuals.
Professional Competencies:
• Focusing on Clients.
• Working in Teams.
• Driving Excellence.
• Influencing Stakeholders.
• Developing Talent.
• Resource Planning.
• People Management/Development.
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