
ITSM Implementation Expert
6 days ago
About the Role:
We seek a skilled ITSM tool architect to join our digital engineering and technology services team. This professional will be responsible for implementing innovative solutions to support business processes worldwide.
The ideal candidate will have expertise in designing and developing functional design documents, configuring and customizing ITSM applications, and collaborating with other administrators to develop solutions and handle updates.
Key Responsibilities:
- Lead the implementation of ITSM tools and platforms
- Design and develop functional design documents (FDDs)
- Configure and customize ITSM applications to support business processes and functionality
- Collaborate with other ITSM administrators to develop solutions and handle general updates and configuration changes
- Participate in discussions with business analysts and design FDDs
- Work closely with business and IT teams to gather input for configuration implementation and support
Requirements:
- 7-10 years of experience in ITSM and related technologies
- Mastery of REST APIs, ITSM (INC, Problem, Change & Service Management), CMDB, SOAP integration
- Familiarity with Cherwell ITSM, DataDog, Flexera One, ScienceLogic, ServiceNow FSM, and SolarWinds Server and Application Monitor
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