
Senior ITSM Professional
8 hours ago
Seeking a senior ITSM professional with extensive ServiceNow expertise to lead architectural and development efforts. We require a highly experienced Technical Lead to spearhead IT Service Management (ITSM) implementations on the ServiceNow platform.
Main Responsibilities- Drive technical architecture and solution design for ServiceNow ITSM, ensuring alignment with enterprise best practices.
We expect the candidate to have hands-on experience with core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Expertise in custom app development, including JavaScript, Glide APIs, Scoped Applications, Scripted APIs, is also essential.
- Develop and maintain high-quality solutions using ServiceNow Studio, Update Sets, Application Repository, and Automated Test Framework.
- Deep understanding of data models, access control, and role-based security.
- Experience working with integrations, DevOps tools, and CI/CD pipelines.
- ServiceNow Certified System Administrator – Mandatory
- ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred
- ITIL v4 Foundation Certification – Advantageous
We offer an exciting opportunity for a seasoned ITSM expert to drive strategic initiatives and deliver exceptional results.
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