Expert Service Delivery Leader
2 weeks ago
We are seeking a seasoned Service Delivery Manager to lead the establishment and execution of our service delivery system from scratch.
About the Role:- This is a unique opportunity for an experienced professional to take ownership of designing, implementing, and managing the end-to-end service delivery framework.
- The successful candidate will be responsible for establishing and standardizing processes, SLAs, and best practices for smooth service operations.
- A strong emphasis will be placed on monitoring and driving service quality, ensuring customer satisfaction and compliance.
- As the primary point of contact for clients on service delivery matters, you will collaborate with internal teams to ensure seamless service execution.
- Minimum 5 years of experience in service delivery, implementation, or related roles.
- Proven understanding of IT service management (ITSM) principles and delivery frameworks.
- Hands-on experience in setting up systems and processes from scratch.
- Familiarity with Freshservice or similar ITSM tools is highly desirable.
- Excellent stakeholder management and client-facing skills.
- Strong problem-solving, analytical, and organizational abilities.
- Effective communication skills with the ability to articulate technical concepts clearly.
- Certification in ITIL or related frameworks is preferred but not mandatory.
- Opportunity to work with a dynamic team in a rapidly growing industry.
- Chance to develop and implement innovative service delivery solutions.
- Professional growth and development opportunities.
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