Senior Network Engineer-Platform Support

2 weeks ago

Mumbai, Maharashtra, India NTT DATA Full time

About the Role

Overview

We are looking for an experienced Senior Network Engineer-Platform Support to join our team at NTT DATA. As a key member of our Platform Support team, you will be responsible for delivering exceptional technical support to our customers, ensuring the smooth operation of our cloud-based platforms and infrastructure.

Key Responsibilities

  • Provide technical support to users and administrators of our NTT platform
  • Contribute to the growth of best practices for delivery of support services
  • Develop and maintain a deep understanding of our NTT platform, cloud technologies, and troubleshooting practices
  • Act as a customer advocate, prioritizing and managing assigned incidents and escalations with minimal supervision
  • Collaborate with cross-functional teams to build, drive, and improve tools and processes for faster issue resolution
  • Mentor less experienced team members in various technologies

Requirements

  • Solid understanding of cloud/web application components
  • Experience with network monitoring connectors such as SCOM, Solarwinds, etc.
  • Knowledge of SNMP traps and MIBs/OIDs
  • Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
  • Strong understanding of the HTTP/HTTPS Request and Response Cycle
  • Good understanding of database concepts
  • Fundamental understanding of ITSM, CMDB, and ITIL business process
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficiency in analyzing log files and standard debugging concepts
  • Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect, and escalation management
  • Solid understanding of email infrastructure/protocols
  • Seasoned professional with complete knowledge and understanding of area of specialization
  • Excellent written and verbal communication skills with ability to clearly articulate solutions to technical problems
  • Able to multi-task and work with high-value customer administrators and developers
  • Strong personal commitment to quality and customer service
  • Proven ability to maintain a professional demeanor when handling complex user issues

Qualifications

  • Bachelor's degree or equivalent in Information Technology/Computer Science or related
  • ITIL v3 certification

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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