Senior Network Engineer

4 weeks ago


Mumbai, Maharashtra, India NTT Full time
Senior Network Engineer

At NTT DATA, we are seeking a highly skilled Senior Network Engineer to join our team. As a Senior Network Engineer, you will be responsible for providing 24x7 support of Enterprise Networks for large global clients. Your primary focus will be on handling complex network operational and problem management issues.

Key Responsibilities:
  • Provide outstanding customer service and support to clients.
  • Work on complex network issues, including switching, wireless, and DDI.
  • Resolve trouble tickets and handle escalations.
  • Monitor ticket queues and ensure assignment, resolution, and closure.
  • Create Method Of Procedure and/or Standard Operating Procedure documents.
  • Plan and execute Change Management processes.
  • Perform performance tuning of network devices and create Service Improvement Plans.
  • Plan and perform firmware upgrades.
  • Work with hardware/software vendors to resolve problems.
  • Train and mentor junior engineers.
  • Act as an SME SPOC for certain network products.
  • Interface with customers on calls and lead technical meetings.
  • Assist in Root Cause Analysis (RCA).
  • Provide technical inputs for weekly/monthly customer service review reports.

Requirements:
  • Minimum 5 years of progressive, relevant experience in complex network environments.
  • Technical expertise on various network platforms, including Cisco, Arista, HP/Aruba, Meraki, and Mist.
  • Conceptual understanding of switching and wireless technologies, including HSRP/VRRP, STP/VTP, VSS/VPC, and Ether-Channels.

About NTT DATA:
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. We are an Equal Opportunity Employer and value diversity and inclusion in our workplace.

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