Senior Network Engineer
4 weeks ago
About the Role
The Senior Network Engineer will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. This includes proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Senior Network Engineer will focus on second-line support for incidents and requests with a medium level of complexity and will focus across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
Key Responsibilities
- Five (5) years industry experience in a network operations/support environment; relevant experience in Cisco ACI
- Cisco CCNP;
- Knowledge on ITIL framework, Cisco Network Devices
- Technical ability to provide Support to L1 Engineers;
- Good understanding of incident management activities;
- Good ability to follow and documented operational processes.
- Experience with ticket management and change request management systems;
- Experience with network monitoring / management tools/ analysis tools;
- Responsible for the Cisco ACI network architecture component(s)
- Understand and support Data Center Networks utilizing Cisco ACI and Nexus 9k platforms
- Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls.
- Good understanding of Inter and Intra Tenant traffic flows, contracts
- Experience in L2 outs, L3 outs, VMM integration
- Experience in Troubleshooting traffic flows, routing and L3 policies
- Monitor network performance and troubleshoot problem areas as needed.
- Experience with liaising with vendors to validate hardware parameters and functionality then replace if necessary
- Good communications and interpersonal skills.
Qualification: BE/B Tech/MCA/BCA with CCNP or equivalent certification
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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