Customer Service Experience Leader

2 days ago


Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

We are seeking an experienced Customer Service Team Lead to join our team.

This is a highly visible role that requires strong leadership and interpersonal skills to drive exceptional customer service, monitor calls, emails, and chat interactions, and develop processes to improve efficiency and effectiveness.

The ideal candidate will have 8-10 years of experience in customer support or customer service with at least 5 years in leadership or supervisory roles.

  • Main Responsibilities:
  • Lead a team of customer support representatives to achieve targets and goals.
  • Develop and implement processes for improved efficiency and effectiveness.
  • Analyze customer feedback and identify areas for improvement.
  • Motivate and encourage the team to succeed.
  • Stay up-to-date with product and service information.

Key Skills:

  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.


  • Kolkata, West Bengal, India beBeeService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service Representative Job OpportunityThis role is an exciting chance to work as a Customer Support Representative, providing top-notch service to clients from around the world.As a key member of our team, you will be responsible for handling customer inquiries via phone and email, addressing their concerns and resolving issues promptly. Your main...


  • Kolkata, West Bengal, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service RepresentativeAre you looking for a challenging career opportunity in customer service? This role involves providing exceptional customer service to clients across various industries.We are seeking individuals who possess excellent communication skills, both written and verbal, and can work effectively in a team environment.Handle...


  • Kolkata, West Bengal, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000

    Senior Officer Job OpportunityWe are seeking a highly experienced Senior Officer to lead our customer service and sales efforts.The ideal candidate will be responsible for establishing and strengthening relationships with our allocated customer base, ensuring retention of customers in our database, and acting as the single point of contact for any query or...


  • Kolkata, West Bengal, India Sembcorp Green Infra Limited Full time

    Key Responsibilities- Define, design and implement a customer service strategy tailored to the new product range and sales channels.- Align customer service initiatives with broader company goals.- Design, implement, and manage customer service training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer...


  • Kolkata, West Bengal, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Key Responsibilities:- Develop a customer-centric strategy to optimize sales channels.- Align service initiatives with corporate objectives.- Design, implement, and manage training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer feedback and operational needs.- Collaborate with channel managers to...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service RoleAbout the Position:Deliver exceptional customer service to clients nationwide, fostering strong relationships and promoting digital solutions.Effectively manage customer orders, queries, concerns, and complaints, ensuring timely resolution and a positive experience.Key Responsibilities:Initial Support- Respond to general customer...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Customer Service Representative Job DescriptionAs a Customer Service Representative, you will be the initial point of contact for our customers, providing them with exceptional support and resolving their queries efficiently.Key Responsibilities:Handle inbound calls from customers, listening to their concerns and responding promptly to resolve their...


  • Kolkata, West Bengal, India beBeeCare Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service RepresentativeAbout our organization, a leading player in the health and wellness space.We are an early stage startup with a team of experienced professionals who have worked at top companies like Uber, Deutsche Bank, and ITC. Our mission is to provide exceptional customer service while scaling our business.Key Responsibilities:Handle...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 75,00,000

    Customer Experience InternWe are seeking an intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally.Job Description:The customer experience intern will work closely with the customer experience team to deliver exceptional customer service through phone...

  • Customer Service

    2 weeks ago


    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...