Customer Service Leader

3 days ago

Kolkata, West Bengal, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000
Senior Officer Job Opportunity

We are seeking a highly experienced Senior Officer to lead our customer service and sales efforts.

The ideal candidate will be responsible for establishing and strengthening relationships with our allocated customer base, ensuring retention of customers in our database, and acting as the single point of contact for any query or complaint.

  • Establish and strengthen relationships with allocated customer base.
  • Ensure retention of customers in the Book of Relations (existing customer database).
  • Act as single point of contact for customers for any query or complaint.
  • Identify financial goals of customers and provide financial planning assistance.
  • Conduct competition analysis for professional advice to customers.
Sales Objectives
  • Foster cross-sell & up-sell opportunities in allocated customers.
  • Ensure successful completion of licensing as per MLI standards.
Measures of Success
  • TAT adherence for updating System - CRM Next.
  • Successful completion of cross-sell/ up-sell Business Goals month on month.
  • Collection of payment/premium from 91-180 days due policies.
  • Complaint Resolution /Customer satisfaction.
  • Achievement of Retention Targets.
  • > 45 unique customer meetings in a month.
  • More than 90% attendance (of total working days).
  • Successfully score ≥80% in the Functional Trainings imparted.
Desired Qualifications and Experience
  • Assistant Manager - Customer Advisory Team.
  • 1.5 - 2 years in sales of Insurance/Mutual Fund/CASA/Investments/Loans/Real Estate.
  • Minimum 6 months exposure to Life Insurance.
  • Age Bracket 25-30 years.
  • Must own a conveyance.
Knowledge/Skills/Abilities
  • Process & Result orientation.
  • Customer centricity & relationship building.
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language.

  • Customer Service Experience Leader

    18 hours ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking an experienced Customer Service Team Lead to join our team.This is a highly visible role that requires strong leadership and interpersonal skills to drive exceptional customer service, monitor calls, emails, and chat interactions, and develop processes to improve efficiency and effectiveness.The ideal candidate will have 8-10 years...

  • Customer Service

    2 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    2 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience. About NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training...

  • Customer Service Representative

    4 days ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,30,000 - ₹ 1,80,000

    Job Title:Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for someone who is passionate about helping others and wants to build a successful career in...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service Specialist

    6 days ago

    Kolkata, West Bengal, India NIIT Full time

    Job Alert: Customer Service Associate (US Process)Location: KolkataExperience Level: FresherAbout the RoleWe are seeking enthusiastic and talented professionals with a positive attitude to join our team as Customer Service Associates. In this role, you will be the first point of contact for our clients, ensuring every interaction is handled with care and...

  • Customer Service Professional

    16 hours ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 45,00,000

    Customer Service AssociateThis role is designed for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences.As a Customer Service Associate, you will serve as the primary point of contact for clients, ensuring every interaction is handled with professionalism and care to deliver an outstanding...

  • Customer Service Representative

    3 hours ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,50,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative.This role requires strong communication skills, patience, and a willingness to learn. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer...