Customer Service Professional

2 days ago


Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 45,00,000
Customer Service Associate

This role is designed for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences.

As a Customer Service Associate, you will serve as the primary point of contact for clients, ensuring every interaction is handled with professionalism and care to deliver an outstanding customer experience.

  • Handle customer service interactions primarily via calls for US-based processes
  • Deliver timely and accurate service while maintaining defined productivity standards
  • Develop strong client and domain knowledge to resolve queries on the first contact
  • Adhere to Client Service Level Agreements (SLAs) including Customer Satisfaction, Service Level, Handle Time, and Customer Effort
  • Maintain high-quality standards for both internal and client-level delivery on calls
Required Skills and Qualifications
  • Excellent verbal and written communication skills
  • Flexibility to work in rotational shifts
  • Proficient computer skills with basic knowledge of MS Office applications
Benefits

We offer a dynamic and inclusive work environment that values teamwork, continuous learning, and growth opportunities. As an equal opportunity employer, we evaluate qualified applicants without regard to protected characteristics.



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