Production Support Specialist

6 days ago

Tiruchi, Tamil Nadu, India beBeePayment Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

We are seeking a skilled and meticulous Production Support Team Member to join our Payment domain team.

This role involves monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications in the financial technology space.

Key Responsibilities:
  • Provide Level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.
  • Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Ensure compliance with ITIL practices including incident, problem, and change management.
  • Handle deployment activities, release validations, and post-production verification.
  • Act as an SME for payment systems, and support audits and compliance-related activities.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.
What We Offer:

As a member of our Payment domain team, you will have the opportunity to work on critical banking applications, develop your skills in production support, and contribute to seamless operations in the financial technology space.

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