Highly Skilled Technical Support Specialist

8 hours ago


Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Engineer Position

We are seeking a skilled and dedicated Customer Support Engineer to provide exceptional technical support to our clients and ensure their satisfaction with our products and services.

Main Responsibilities
  • Offer technical assistance to customers via phone, email, and chat channels.
  • Determine and resolve technical issues related to our products and services.
  • Collaborate with engineering and product teams to address complex problems.
  • Document customer interactions and maintain records of inquiries and resolutions.
  • Assist in the development and enhancement of support processes and documentation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Familiarity with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
Benefits

This position offers the opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply.



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