
Highly Skilled Technical Support Specialist
8 hours ago
We are seeking a skilled and dedicated Customer Support Engineer to provide exceptional technical support to our clients and ensure their satisfaction with our products and services.
Main Responsibilities- Offer technical assistance to customers via phone, email, and chat channels.
- Determine and resolve technical issues related to our products and services.
- Collaborate with engineering and product teams to address complex problems.
- Document customer interactions and maintain records of inquiries and resolutions.
- Assist in the development and enhancement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Familiarity with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
This position offers the opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply.
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