Customer Service Agent

4 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Customer Service Agent

We are seeking a highly skilled and motivated Customer Service Agent to join our team.

About the Role:
  • The successful candidate will be responsible for providing exceptional customer service via phone, email, or chat.
  • Responding to customer inquiries in a timely and effective manner is crucial to meeting our high standards of customer satisfaction.
Key Responsibilities:
  • Determine the root cause of issues using available knowledge bases and tools.
  • Collaborate with internal stakeholders to resolve complex customer complaints.
Requirements:
  • Excellent verbal and written communication skills are essential.
  • Proficient typing skills (60-80 WPM) are required.
  • Troubleshooting experience with complex issues using SOP documents is highly desirable.
Benefits:
  • We offer a comprehensive training program to help you develop your skills and expertise.
  • A competitive salary and benefits package that rewards your hard work and dedication.
  • Ongoing opportunities for career growth and development within the company.
About Us:
  • We are a leading provider of innovative solutions to customers worldwide.
  • We value diversity and inclusion in the workplace and strive to create an environment that is welcoming to all.
  • We are committed to delivering exceptional customer experiences and driving business results through collaboration and innovation.

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