Customer Service Associate

2 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 7,50,000

We are seeking a highly skilled and dedicated professional to fill the position of Customer Service Associate. In this role, you will be instrumental in providing exceptional customer service and support to our clients via chat and email.

Key Responsibilities:
  • Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email
  • Ensure customer satisfaction and strive to meet service standards
  • Process and log incoming chats/emails into the CRM system
  • Identify customer needs, forward, and escalate inquiries to relevant individuals and departments
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues
Required Skills and Qualifications:
  • Minimum 2+ years experience in chat support that required working regularly scheduled shifts
  • Excellent verbal and written communication skills
  • Proficient experience using a computer with Windows PC applications that required using a keyboard, navigating screens, and learning new software tools
  • 2+ months of experience in a role that required attention to detail, accuracy, and accountability for work product
  • Typing speed of 35 wpm

Preferred Skills:

  • Previous insurance industry experience that required knowledge of life insurance and annuity policies where handled interactions(chat/email) from customers inquiring about payments, policy information, or claims
Working Hours and Schedule:

The required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

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