Associate -equipment Services Support

The Opportunity Avantor is looking for a dynamic forward-thinking and experienced Associate -Equipment Services Support who will be responsible for delivering results against some of the most complex business and technology initiatives This role will be a full-time position based out of IND- Coimbatore If you are passionate about solving complex challenges and driving innovation - let s talk Our organization is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees JOB DESCRIPTION Member of a multi-disciplined customer support team Proactive team member who communicates well with others and is dedicated to achieving team targets Must have flexible approach and ability to work well under pressure in a fast moving environment Key Responsibilities and Tasks Work as part of the Customer Support team Demonstrate professionalism confident telephone skills Establish and maintain excellent customer relationships To carryout customer support functions that meets deadlines and responsibilities demonstrating politeness proficiency and skilled behavior Timely and professional response to incoming telephone calls Resolve customer product and service queries complaints Pricing enquiries Internet queries registrations Proof of delivery requests Invoice queries Administration of product returns Provide information on product availability Provide Certificates of Analysis Any other customer support functions Provide pre post sales technical support via email call chat Help accomplish team goals and objective by being a good team player To ensure health and safety is supported within the workplace Skills knowledge experience Graduation in any field 1 years of experience Working knowledge of Microsoft Excel preferred Ability to multi task Effective comprehensive communication Delivers quality through attention to detail high level of accuracy Self-motivated and demonstrates initiative and results orientated Meets business commitments through acceptance of accountability customer ownership time management punctuality attendance Supports team manager and team colleagues Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why Avantor Dare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation