Customer Support Associate

4 weeks ago

Coimbatore, Tamil Nadu, India KGIS Full time
KG Invicta Services (KGiS) is Hiring Position: Customer Support Associate - Tamil and Malayalam Voice ProcessProcess: Tamil & Malayalam Voice Process Location: Coimbatore (Office Reporting) Who We're Looking For: Degree dropouts or candidates with 10th/12th qualifications Strong communication skills in Malayalam Ability to work in rotational shifts Comfortable managing inbound and outbound calls Additional Information:We are open to references, so feel free to refer anyone who meets the qualifications. Please bring your updated resume and come prepared for the interview process. Key Responsibilities: 1. Customer Interaction: Handle inbound customer calls in Tamil and Malayalam professionally and efficiently. Understand customer issues, complaints, or questions and provide accurate solutions. Respond to queries related to products, services, orders, billing, or technical assistance (depending on the industry). Make outbound calls as required for follow-ups, feedback, or information confirmation. 2. Issue Resolution: Troubleshoot customer problems with empathy and patience. Log and escalate complex issues to senior agents or supervisors when necessary. Ensure proper documentation of each interaction in the system. 3. Product/Service Knowledge: Maintain up-to-date knowledge about the company's products and services. Clearly explain features, offers, policies, and procedures to customers in a simple and understandable way. 4. Call Handling Standards: Maintain high levels of professionalism and courtesy during all interactions. Follow standard scripts and processes for greetings, verification, and closing the call. Meet the required call quality, response time, and customer satisfaction benchmarks. 5. Record Keeping & Reporting: Accurately update CRM or internal systems with call details, complaints, or feedback. Provide daily or weekly reports to team leaders, if required. Keep track of unresolved queries and ensure timely follow-up or escalation. 6. Team Coordination: Work collaboratively with fellow team members to manage call volumes. Attend team meetings, product training, and skill enhancement sessions regularly. Share feedback and suggestions to improve the customer experience.More information about this Customer Support Associate - Tamil and Malayalam Voice Process JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate - Tamil and Malayalam Voice Process jobWhat are the job requirements to apply for this Customer Support Associate - Tamil and Malayalam Voice Process job position? Ans: A candidate must have a minimum of fresher as an Customer Support Associate - Tamil and Malayalam Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Associate - Tamil and Malayalam Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Associate - Tamil and Malayalam Voice Process position? Ans: There are immediate 1 job openings for Customer Support Associate - Tamil and Malayalam Voice Process in our Organisation.

Diploma, BA, 12th Pass (HSE)

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