Customer Service Expert

3 days ago


Noida, Uttar Pradesh, India HCLTech Full time

HCLTech is seeking a talented Customer Service Executive to join our team in Noida. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

Job Description

We are looking for a highly skilled and motivated individual to serve as a customer service executive, resolving customer queries in line with client and business guidelines. The ideal candidate will have experience in handling inbound calls from US customers and possess excellent communication skills, both verbal and written, with a professional telephone etiquette.

The selected candidate will be responsible for answering all inbound queries as per the call flow procedure, adhering to process to ensure high-quality customer service, and following escalation procedures for issues uncontrollable at agent level. They will also be involved in motivational activities, implementing feedback given during monitoring sessions, and updating various logs like escalation log, complaint tracker, etc.

In this role, you will play a critical part in ensuring data security, proprietary data of customers, and providing a positive customer experience. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About HCLTech

HCLTech is a leading technology company that provides a wide range of services, including IT consulting, system integration, and outsourcing. We have a strong presence in the US market and are committed to delivering exceptional customer experiences through our innovative solutions and services.

Salary and Benefits

This role offers a competitive salary of Rs. 4.5 lakh - 6 lakh per annum, depending on experience, plus additional benefits, including medical insurance, pension scheme, and paid time off. We also offer opportunities for career growth and professional development, making it an attractive option for those looking to advance their careers.



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