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International Support Specialist

2 weeks ago


Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 75,00,000

**Job Opportunity:**

We are seeking highly skilled professionals to join our US voice process team. This role offers a chance to develop your customer service skills while working with international clients.

**Key Responsibilities:**

  • Handle inbound and outbound calls from US-based clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

**Requirements:**

  • Graduate in any stream.
  • 2-4 years of experience in US voice processes/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

**Benefits Package:**

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

**Work Details:**

  • Position Title: Voice Process Associate
  • Experience: 2 to 4 years
  • Shift Timing: Night Shift (US Shift Hours)
  • Location: Ahmedabad