IT Support Professional

2 weeks ago

Davangere, Karnataka, India beBeeTroubleshooter Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our customers. Your primary objective will be to ensure that their technical issues are resolved efficiently and effectively.

This is an exciting opportunity for someone who is passionate about delivering top-notch customer service and has a knack for troubleshooting complex technical problems.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and provide technical assistance via various communication channels, ensuring timely resolution of their concerns.
  • Troubleshooting: Diagnose and troubleshoot hardware and software issues using your analytical skills and technical expertise.
  • Documentation: Document and track customer interactions in our support system, maintaining accurate records for future reference.
  • Collaboration: Collaborate with other teams to resolve complex issues, sharing knowledge and best practices to drive success.
  • Training: Provide training and support to customers on product usage, helping them get the most out of our offerings.
Qualifications
  • Education: Bachelor's degree in Computer Science or a related field.
  • Certifications: Relevant certifications are a plus, demonstrating your commitment to staying up-to-date with industry developments.
Required Skills
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Communication: Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels.
  • Troubleshooting: Proficiency in troubleshooting technical issues, with a keen eye for detail and a methodical approach.
  • Technical Skills: Experience with customer support software and a solid understanding of technical concepts.
Preferred Skills
  • Networking: Familiarity with networking concepts, including protocols and architectures.
  • Cloud Services: Knowledge of cloud services and applications, with experience working with cloud-based platforms.

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