Senior Workforce Optimization Specialist
4 days ago
Looking for a career that combines data analysis and customer service? We have an exciting opportunity for a GCC Analyst at myGwork, where you will play a key role in optimizing the candidate experience.
As a GCC Analyst, you will be responsible for monitoring real-time network performance and taking action to mitigate any risk to metrics and candidate experience. This includes continuously analyzing data, identifying problems, and proposing solutions to improve processes and standardize automation of real-time management processes.
You will work closely with various teams, including site operations, vendors, senior leadership, technology teams, and other internal clients to ensure seamless communication and effective incident management. Your goal is to drive business continuity exercises and tests to identify potential gaps in plans and prepare recovery strategies.
This role requires strong analytical skills, attention to detail, and excellent communication skills. You should be comfortable working in a fast-paced environment and able to prioritize multiple tasks effectively.
Some of your key responsibilities will include:
- Monitoring real-time network performance and taking action to mitigate risks
- Supporting GCC L3 team as an SME, maintaining constant communication with site operations, vendors, senior leadership, technology teams, and other internal clients
- Handling situations where there is a deviation from the plan due to issues at sites, vendors, or incoming volumes
- Managing high severity incidents by running conference calls with different teams to mitigate risks to metrics, candidate experience, and associate experience
- Suggesting changes for the improvement of processes and amending SOPs
- Planning and executing identified projects by working with various teams
- Implementing an audit mechanism to ensure GCC deliverables are error-free
- Periodically reviewing the communication/escalation matrix to ensure the POC list is up-to-date
- Working with cross-functional teams to develop strategies and proposals for mitigating business continuity risks
The ideal candidate will have 3+ years of human resources experience, experience with HR processes and systems, and a passion for customers and exceptional communication skills. Experience with process improvement and stakeholder management is also preferred.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. If you are motivated, analytical, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
-
Strategic Workforce Optimization Specialist
1 month ago
Hyderabad, Telangana, India Tech Mahindra Full timeJob OverviewTech Mahindra is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our organization, you will play a vital role in optimizing our workforce management processes.ResponsibilitiesData Analysis - Utilize strong analytical skills to analyze data and identify trends and areas for improvement.Process Improvement...
-
Hyderabad, Telangana, India myGwork Full timeThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job OverviewWe are looking for a motivated individual to join our Workforce Solutions team as a GCC Specialist. As a key member of our organization, you will play a critical...
-
Innovative Workforce Optimization Specialist
5 days ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), specializes in creating cutting-edge pharmacy, care, and benefits solutions to enhance health outcomes and vitality. We continuously innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions.Role OverviewThe Intradiem...
-
Amazon GCC Workforce Optimization Specialist
3 weeks ago
Hyderabad, Telangana, India myGwork Full timeJob Overview">This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.">At Amazon, we're passionate about delivering innovative solutions to our customers. As a GCC Analyst, you will play a key role in optimizing workforce...
-
Strategic Workforce Optimizer
2 weeks ago
Hyderabad, Telangana, India myGwork Full timeAbout the Role">We are seeking a seasoned Strategic Workforce Optimizer to join our Amazon CXQO team. This role requires a strong analytical mindset, excellent communication skills, and the ability to drive business outcomes through data-driven insights.
-
Workforce Planning and Operations Specialist
4 days ago
Hyderabad, Telangana, India myGwork Full timeLooking for a challenging role in workforce management? Amazon's Workforce Solutions team is seeking an experienced professional to join our Global Command Center (GCC) as a Workforce Planning and Operations Specialist.About the RoleWe are responsible for real-time service level management, occupancy management, and incident management to mitigate risk to...
-
Workforce Management Solutions Specialist
4 weeks ago
Hyderabad, Telangana, India People Tech Group Inc Full timeAre you an expert in Kronos Workforce Central and Workforce Dimensions? Do you have a passion for delivering top-notch solutions to organizations seeking to optimize their workforce management processes?We are seeking a seasoned Kronos Integration Consultant to join our team at People Tech Group Inc. As a key member of our implementation team, you will be...
-
Workforce Management Specialist
2 weeks ago
Hyderabad, Telangana, India myGwork Full timeJob Title: Workforce Management SpecialistWe are seeking a skilled Workforce Management (WFM) Program Manager I to join our Amazon Account Health Support team. The ideal candidate will possess experience in typical WFM disciplines, including scheduling, Real-Time Analytics (RTA), and intermediate-level reporting skills.About the RoleIn this role, you will be...
-
Hyderabad, Telangana, India myGwork Full timeAbout the RoleThis role is part of Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. In this position, you will be working in an entrepreneurial, fast-paced environment solving complex problems and delivering innovative solutions.The WS CS Planning organization owns the end-to-end...
-
Highly Motivated Workforce Management Specialist
2 weeks ago
Hyderabad, Telangana, India myGwork Full timeAt myGwork, we strive to be an inclusive employer and a member of the largest global LGBTQ+ business community platform. This role is an exciting opportunity for a motivated individual with a Workforce Management background to join our team.SalaryWe are offering a competitive salary range of $80,000 - $110,000 per annum, depending on experience.Job...
-
Strategic Workforce Optimization Analyst
2 months ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout Evernorth Health ServicesWe are a leading provider of pharmacy, care, and benefits solutions that improve health and increase vitality. Our mission is to innovate and make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Summary:As a Resource Planning Analyst, you will play a critical role in...
-
Global Workforce Management Systems Specialist
3 weeks ago
Hyderabad, Telangana, India myGwork Full timeJob Description:At myGwork, we're committed to creating an inclusive environment where people can thrive. As a Global Workforce Management Systems Specialist, you'll play a crucial role in maintaining our WFM back end/front end systems and tools. Your expertise will help deliver mission-critical initiatives while devising innovative solutions that benefit...
-
Senior Performance Optimization Specialist
3 weeks ago
Hyderabad, Telangana, India AIDEN AI PRIVATE LIMITED Full timeAIDEN AI PRIVATE LIMITED is seeking an experienced Senior Performance Optimization Specialist to lead our performance testing strategy and planning for various applications and systems.Key Responsibilities:We are looking for a seasoned professional with 5+ years of experience in performance testing, preferably in a lead role, to design and execute...
-
Workforce Management Specialist
4 days ago
Hyderabad, Telangana, India myGwork Full time**Job Summary:**We are seeking an experienced Workforce Management Specialist to join our Amazon Seller Support team in a Real-Time Adherence Analyst role. This position requires a highly analytical individual with a strong background in workforce management, scheduling, and data analysis.This is an exciting opportunity for a motivated professional who can...
-
Senior Kronos Integration Specialist
2 weeks ago
Hyderabad, Telangana, India People Tech Group Inc Full timeJob SummaryWe are seeking an experienced Senior Kronos Integration Specialist to join our team at People Tech Group Inc.About the RoleThis is a challenging opportunity for a skilled professional with expertise in Kronos integration, configuration, and troubleshooting. As a Senior Kronos Integration Specialist, you will be responsible for ensuring seamless...
-
Senior Performance Optimization Specialist
4 weeks ago
Hyderabad, Telangana, India Cotiviti Full timeAbout the RoleWe are seeking a highly skilled Senior Performance Optimization Specialist to join our team at Cotiviti. In this role, you will be responsible for identifying and resolving performance issues in our web applications, ensuring optimal system capacity, reliability, and scalability.Key ResponsibilitiesClosely collaborate with Architect and...
-
Hyderabad, Telangana, India myGwork Full timeCompany OverviewAmazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking a motivated individual to join its workforce.Job DescriptionWe are looking for someone with a passion for customers, exceptional communication skills, and a logical mindset with a supreme attention to detail. As...
-
Optimizing Contact Center Operations Specialist
4 weeks ago
Hyderabad, Telangana, India Talent500 Full timeTalent500 is seeking an experienced Optimizing Contact Center Operations Specialist to join our team.About the RoleWe are looking for a highly skilled and analytical individual to optimize contact center operations, ensuring efficient distribution of resources and exceptional customer service.Key Responsibilities:Monitor and analyze call traffic to identify...
-
Strategic Workforce Analyst
1 month ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout Evernorth Health Services:We are a leading healthcare company creating innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make the prediction, prevention, and treatment of illness and disease more accessible to millions.Job Title: Strategic Workforce AnalystKey Responsibilities:Workforce Planning: Generate...
-
Strategic Resource Optimization Specialist
4 weeks ago
Hyderabad, Telangana, India Evernorth Health Services Full timeAbout Evernorth Health Services:We are a leading provider of pharmacy, care, and benefits solutions to improve health and increase vitality.Our mission is to innovate and make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Title: Strategic Resource Optimization SpecialistKey Responsibilities:Analyze...