Senior Business Leader

2 days ago

Tirupati, Andhra Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Senior ManagerJob Description:

The role holder is responsible for leading a team of group operations specialists to process new business and end-to-end policy servicing for group business.

Context:

The role holder will work within the Operations Department focusing on Group New Business & Policy Servicing to provide exceptional customer service.

  • Coordinate with sales and actuarial teams for closure of individual group processes
  • Accomplish issuance of policies and resolution of customer and intermediary queries
  • Ensure that an efficient, effective, professional, and courteous service is provided to intermediaries and customers
  • Ensure that established company procedures are compiled with in a consistent manner, and contribute to the introduction of improvements whenever possible
  • Implement and maintain agreed quality and quantity controls, which will aid proactive management and the anticipation of problems
  • Supervise and train an effective team that is able to meet the business needs of the organization as they grow with time
  • Coordinate with finance for reconciliation of policy account balance
  • Lead transformation and digitization of group business
Required Skills and Qualifications:

MBA/ACII with a minimum of 8-10 years' experience gained in customer services or operations departments. Associate of Insurance Institute will be an added advantage.

Skills/Knowledge:

  • Good experience of operations in the financial services industry
  • Experience within the Group Operation department of an insurance company is a must
  • Experience in data processing to deliver operational efficiency
  • Computer skills in using databases and office management software including word processors and spreadsheets
  • Strong leadership, team building, and influencing skills

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