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Experience-driven Customer Service Leadership Opportunity

2 weeks ago

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Customer Service Manager Position

The role of a Customer Service Manager involves overseeing the performance of a team of customer service representatives, ensuring high levels of customer satisfaction through effective issue resolution and developing strategies to support growth in customer relationships. A Customer Service Manager should have strong analytical skills and leadership experience with the ability to effectively communicate both verbally and in writing.

  • Qualifications include:
  • Strong problem-solving skills and excellent analytical abilities
  • Effective leadership and team management experience
  • Ability to communicate effectively, both verbally and in writing
  • Ability to work in Bengaluru

Key Responsibilities

This role is responsible for managing day-to-day tasks such as monitoring performance, handling escalations, improving processes, and maintaining open lines of communication throughout the organization. As a key member of the team, the Customer Service Manager will contribute significantly to achieving company goals and objectives.

Requirements

A full-time position requiring on-site work in Bengaluru, ideal candidates should possess:

  • Strong understanding of customer needs and preferences
  • Effective communication and interpersonal skills
  • Leadership and teamwork experience
  • Excellent analytical and problem-solving skills
  • Reliability and adaptability in a fast-paced environment