Customer Experience Leader

18 hours ago


Bikaner, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

The role of Technical Customer Support Lead involves overseeing the technical customer support team, ensuring exceptional customer service and experience.

Key Responsibilities:

  • Self-motivated individuals with a strong sense of ownership and a passion for improving customer support processes and outcomes.
  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly and professionally.
  • Highly organized and able to manage multiple priorities in a fast-paced environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve issues.
  • Skilled at identifying root causes and structuring logical recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.

Requirements:

  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar roles.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with ticketing systems like Jira Service Desk; reporting and project configuration experience is beneficial.

Preferred Qualifications:

  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B setting.

This leadership role demands strong communication, analytical, and problem-solving abilities. Ideal candidates are motivated, results-driven individuals passionate about delivering exceptional customer experiences.


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