Customer Experience Associate

12 hours ago

Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Experience Associate

Job Description:

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
Key Skills and Qualifications:

To be successful in this role, you will require:

  • A minimum of 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
What We Offer:

Our company offers a range of benefits to ensure your well-being and success:

  • Positive work environment.
  • Competitive salary.
  • Private medical insurance.
  • Flexible work schedules.
  • Flexible holidays and sick leave.
  • Opportunities for professional development.
  • Company-sponsored events.
  • Team-building activities.
  • Company lunch and free snacks.
  • Career advancement options.
  • Staff accommodation.

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