
Senior Service Management Specialist
1 day ago
We are seeking a highly skilled and experienced Service Management professional to join our team. The ideal candidate will have a proven track record of governing BMC Helix ITSM and driving process improvements through AI-driven automations.
Key Responsibilities- Platform Administration: Ensure error-free operations in alignment with business needs and ITIL best practices.
- Automations and Integrations: Design and implement AI-driven automations to improve process efficiency.
- Licence Management: Oversee end-to-end management, availability, and governance of Service Management tools within licensing agreements.
- Request Governance: Establish a request governance process across technology teams and ensure SLA adherence.
- Experience: 14+ years of experience in governing BMC Helix ITSM.
- Knowledge: Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
- Skill: Strong understanding of UI/UX tools and HCD (Human Centric Design).
- Education: Bachelor's degree in Computer Science or related field.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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