Senior Service Management Specialist

1 day ago


Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Summary

We are seeking a highly skilled and experienced Service Management professional to join our team. The ideal candidate will have a proven track record of governing BMC Helix ITSM and driving process improvements through AI-driven automations.

Key Responsibilities
  1. Platform Administration: Ensure error-free operations in alignment with business needs and ITIL best practices.
  2. Automations and Integrations: Design and implement AI-driven automations to improve process efficiency.
  3. Licence Management: Oversee end-to-end management, availability, and governance of Service Management tools within licensing agreements.
  4. Request Governance: Establish a request governance process across technology teams and ensure SLA adherence.
Requirements
  • Experience: 14+ years of experience in governing BMC Helix ITSM.
  • Knowledge: Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
  • Skill: Strong understanding of UI/UX tools and HCD (Human Centric Design).
  • Education: Bachelor's degree in Computer Science or related field.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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