Client Servicing Manager
3 weeks ago
Bigbee Experience is a leading experiential marketing and corporate events agency that delivers innovative and memorable brand experiences. As we expand, we're looking for a Client Servicing Manager to lead client relationships and ensure flawless event execution.
Key Responsibilities:
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• Be the primary point of contact for assigned clients, ensuring end-to-end service and satisfaction
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• Understand client briefs and translate them into effective internal execution plans
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• Coordinate closely with design, production, and operations teams to deliver as per expectations
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• Present proposals, concepts, and post-event reports to clients
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• Ensure timely communication, updates, and approvals from clients throughout the project lifecycle
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• Identify upselling and cross-selling opportunities within existing accounts
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• Maintain documentation, MoMs, project trackers, and feedback reports
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• Handle client escalations with professionalism and speed
Key Skills Required:
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• Strong communication and interpersonal skills
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• Ability to understand brand objectives and translate them into actionable plans
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• Exceptional project coordination and multitasking ability
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• Good presentation skills and confidence in handling senior stakeholders
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• Knowledge of event flow, production basics, and creative briefs
Experience & Qualification:
• 3–6 years in client servicing or account management, preferably in events/marketing agencies
• Graduate/Postgraduate in Mass Communication, Marketing, or Business
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