Client Services Manager

3 weeks ago

Bengaluru, Karnataka, India EVENT U ROX - (EUR) Full time

Job Description: Client Servicing Manager / Assistant Manager

Location: Bengaluru

Employment Type: Full-time

About Event U Rox

Event U Rox (EUR) is a leading corporate event management and experiential marketing agency with 14+ years of expertise and 3,000+ events delivered across India and globally. We specialize in crafting impactful, innovative, and seamless experiences for Fortune 500 companies, multinationals, and industry leaders.

Role Overview

We are looking for a dynamic Client Servicing Manager / Assistant Manager with 4+ years of experience in corporate event management. The ideal candidate will be responsible for managing existing client relationships, ensuring client satisfaction, and acquiring new clients to fuel business growth.

Key Responsibilities :

Client Servicing & Relationship Management

  • Serve as the primary point of contact for assigned clients, ensuring smooth communication and delivery of projects.
  • Understand client requirements and translate them into actionable briefs for the internal team.
  • Build long-term relationships by consistently delivering high-quality experiences.
  • Manage client expectations, resolve issues proactively, and ensure repeat business.

Business Development & Client Acquisition

  • Identify, prospect, and acquire new corporate clients across industries.
  • Pitch EUR's services and capabilities to decision-makers (CXOs, CMOs, HR heads, Procurement teams).
  • Achieve sales and revenue targets by creating tailored proposals and presentations.
  • Maintain a healthy pipeline of potential clients and track leads through closure.

Project & Event Delivery Support

  • Collaborate with creative, production, and operations teams to ensure timely execution of events.
  • Manage budgets, timelines, and vendor coordination for seamless project delivery.
  • Provide on-ground support during key client events.

Market Intelligence

  • Stay updated on industry trends, competitor activities, and new business opportunities.
  • Provide insights and ideas to strengthen EUR's positioning in the market.

Key Skills & Competencies

  • Strong client relationship management and interpersonal skills.
  • Excellent communication, negotiation, and presentation abilities.
  • Proven track record of sales / business development in corporate events or experiential marketing.
  • Ability to manage multiple projects, deadlines, and client expectations simultaneously.
  • Creative problem-solving approach and strong attention to detail.
  • Proficiency in MS Office (PowerPoint, Excel, Word); CRM knowledge is a plus.

Qualifications

  • Graduate/Postgraduate in Marketing, Business, or Mass Communication (preferred).
  • 4+ years of experience in client servicing and business development within event management, advertising, or experiential marketing industry.

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