
Global Customer Support Leader
1 week ago
We are seeking an experienced leader to manage our global customer support function, ensuring excellence in client satisfaction, ticket resolution, and customer experience.
- Lead global customer support across US/EMEA time zones
- Manage L1/L2 teams across multiple locations
- Drive escalation resolution, platform issue troubleshooting, and support KPIs
We're looking for a professional with strong leadership skills, excellent communication, and problem-solving abilities.
- Recruit, train, and mentor high-performing support teams
- Collaborate cross-functionally with Product, Tech & Delivery teams
- Develop and implement support strategies, SOPs, QA metrics, and SLAs
To be successful in this role, you'll need:
- 10+ years of experience in Customer Support or related fields
- Experience managing global enterprise accounts (US & EMEA preferred)
- Familiarity with DevOps/SaaS support ecosystem
- Strong English communication and escalation management skills
- KPI management, data analytics, and customer engagement expertise
We're a global SaaS company looking for talented individuals to join our team.
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