
Support Team Leader
10 hours ago
Enterprise Support Leadership Opportunity
We are seeking a visionary leader to oversee the development and execution of high-performing support teams. This strategic role will drive growth, enhance customer satisfaction, and foster a culture of excellence.
About the Role:
- Foster a collaborative environment that promotes knowledge sharing and best practices across global support teams.
- Leverage technical expertise and business acumen to develop and implement effective strategies for driving business growth.
- Possess strong leadership skills, a customer-centric mindset, and experience with support tools such as Salesforce and Freshworks.
Key Responsibilities:
- Develop and execute comprehensive support strategies that align with business objectives.
- Mentor and guide high-performing support leaders to achieve exceptional results.
- Promote a culture of innovation, continuous improvement, and customer delight.
Requirements:
- 10–15 years of technical support/customer success experience, including 2+ years of leadership experience.
- Strong understanding of SaaS and enterprise technology, including APIs, SSO, integrations.
- Proven ability to lead cross-functional teams and drive process improvements.
Benefits:
- A dynamic work environment that fosters growth and collaboration.
- Ongoing training and development opportunities to enhance skills and expertise.
- A competitive salary and benefits package that reflects individual contributions.
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