IT Support Manager

10 hours ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 40,00,000

As a seasoned leader, you will drive business success by overseeing teams of IT support technicians to ensure seamless operations and efficient service delivery.

Key responsibilities include managing workload, prioritizing tasks, and ensuring timely resolution of technical issues.

  • Provide technical guidance and support to team members, helping them troubleshoot complex problems and resolve issues effectively.

Train new team members on key skills and company policies, providing ongoing support and development opportunities.

  • Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

Resolve conflicts within the team and between team members and stakeholders, fostering a positive and collaborative work environment.

  • Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Collaborate with the team to diagnose and resolve technical issues, ensuring timely and accurate solutions.

Maintain accurate and up-to-date documentation of IT support processes and procedures.

  • Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

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