Support Frontend Team Manager

6 days ago

Tiruchi, Tamil Nadu, India beBeeFrontend Full time ₹ 60,00,000 - ₹ 80,00,000
Job Opportunity: Frontend Support Lead

The ideal candidate will possess strong technical and communication skills, with proven experience in handling support tasks, frontend issue resolution, and leading a small team.

Key Responsibilities:
  • Ticket Management:
    • Understand, analyze, and prioritize frontend-related support tickets.
    • Distribute tasks to team members based on skillset and urgency.
    • Ensure timely resolution and high-quality support delivery.
  • Technical Expertise:
    • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
    • Troubleshoot and debug frontend issues efficiently.
    • Assist team members with complex problems and provide technical guidance.
  • Team Leadership:
    • Lead and mentor a small team of frontend support executives.
    • Monitor progress and provide performance feedback.
    • Ensure adherence to processes and quality standards.
  • Client Communication:
    • Communicate effectively with clients to gather requirements and provide updates.
    • Ensure customer satisfaction with clear, professional correspondence.
Required Skills and Qualifications:
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.
Benefits and Perks:
  • Opportunity to work with a dynamic team.
  • Chance to develop skills and expertise.
  • Professional growth and development.
Others:
  • Prior experience in a support or ticket-based environment is advantageous.
  • Knowledge of JavaScript frameworks is a plus.
  • Familiarity with project management tools is beneficial.

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