Rentokil - Global Database Support Manager - SQL Server

Main Purpose Of Role :We are seeking an experienced and highly skilled Database Support Manager / Lead to join our dynamic Global IT Operations team. This critical role is responsible for leading a team of talented Database Administrators (DBAs) in providing 24/7 global support for our diverse and mission-critical database environments.You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.Team Leadership & Management :- Lead, mentor, and develop a team of highly skilled Database Administrators (DBAs), fostering a collaborative and high-performance culture.- Manage team schedules, on-call rotations, and resource allocation to ensure 24/7 global coverage.- Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.- Participate in the recruitment, interviewing, and onboarding of new DBA talent.Global Database Support & Operations :- Oversee the day-to-day operations and support of all production and non-production database environments across multiple regions and time zones.- Ensure the proactive monitoring, maintenance, and optimization of database systems.- Drive incident response, troubleshooting, and problem resolution for critical database issues, minimizing downtime and business impact.- Implement and enforce best practices for database security, backup and recovery, disaster recovery, and high availability solutions.- Manage database change control processes, ensuring adherence to established policies and procedures.Strategy & Improvement :- Develop and implement database strategies, roadmaps, and architectural improvements in collaboration with development and infrastructure teams.- Identify and implement automation opportunities to streamline database operations and enhance efficiency.- Drive continuous improvement initiatives related to database performance, scalability, reliability, and cost-effectiveness.- Stay abreast of emerging database technologies and trends, evaluating their potential impact and benefits.Stakeholder Collaboration : - Act as a primary point of contact for database-related escalations and provide expert guidance to internal teams and stakeholders.- Collaborate effectively with development, infrastructure, security, and other IT teams to ensure seamless integration and support of applications.- Communicate clearly and concisely with both technical and non-technical audiences regarding database status, issues, and & Compliance :- Ensure the creation and maintenance of comprehensive database documentation, including architecture, configurations, and operational procedures.- Ensure compliance with internal policies, industry standards, and regulatory requirements related to data management and security.Person profile :Experience : - Extensive experience (8+ years) in database administration roles, with a strong focus on mission-critical production environments.- Proven experience (3+ years) in a lead role, overseeing a team of Database Administrators.- Proven experience with & Skills :- Displays the ability to troubleshoot performance issues within a MSSQL environment.- Proficiency in scripting languages (e.g. , PowerShell, Python, Bash) for automation of database tasks.- Solid understanding of ITIL principles and experience working within an IT service management framework (e.g. , ServiceNow).- Excellent problem-solving, analytical, and troubleshooting skills with a meticulous attention to detail.- Exceptional communication, interpersonal, and leadership abilities, with the capacity to motivate and inspire a team.- Ability to work effectively in a fast-paced, global environment and manage multiple priorities simultaneously. (ref:hirist.tech)