Technical Support Professional

2 weeks ago

Rajkot, Gujarat, India beBeeSupport Full time ₹ 10,80,000 - ₹ 14,40,000
Desktop Support Specialist

We are seeking a Desktop Support Specialist to provide high-quality technical support and maintenance for our IT infrastructure.

  • This role involves administering Microsoft Intune for endpoint management, ensuring the smooth operation of Azure Virtual Desktop (AVD) infrastructure.
  • You will be responsible for managing incident and service request management processes, providing timely resolution of user issues and requests.
  • Familiarity with Nexthink for proactive monitoring, troubleshooting, and incident resolution is essential.
  • Additionally, you will handle grant application/drive/folder access requests, ensuring proper permissions are granted according to security policies.
  • You will administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Requirements

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • MS-900: Microsoft 365 Fundamentals.
  • MS-700: Managing Microsoft Teams.
  • AZ-900: Microsoft Azure Fundamentals.
  • Nexthink Fundamentals.

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