Build Customer Loyalty

1 day ago


Aligarh, Uttar Pradesh, India beBeeCustomerRetention Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Retention Specialist

As a proactive customer retention specialist, you will play a vital role in managing customer interactions and resolving outstanding overages.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.

You will also be responsible for generating reports on key metrics such as conversion rates from trials to purchases, number of follow-ups conducted, and accounts suspended due to non-response.

Requirements:
  • Advanced knowledge of Microsoft Excel software
  • BASIC knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems

This is a contract position with one of the largest global technology leaders. Our company fosters a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define us.



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