
Retail Customer Growth Manager
1 day ago
- Develop and execute a customer-centric campaign strategy that aligns with our business objectives.
- Manage daily operational tasks, collaborate with internal stakeholders to ensure seamless execution.
- Create end-to-end customer journeys across various touchpoints to enhance engagement and loyalty.
- Work closely with cross-functional teams, including creative, product, and analytics, to drive business results.
- Design and maintain dashboards to track campaign performance and provide actionable insights.
- Identify areas for improvement and drive strategic decisions through data-driven insights.
- Oversee vendor relationships for CRM platforms, ensuring timely resolution of operational issues.
Requirements:
- 3–5 years of experience in customer retention or lifecycle marketing in consumer tech or e-commerce.
- Strong understanding of segmentation, personalization, and journey mapping techniques.
- Analytical mindset with expertise in campaign reporting and A/B testing methodologies.
- Hands-on knowledge of CRM and attribution tools – Clevertap, MoEngage, Branch, etc.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, experiment-driven environment.
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