Senior Hospitality Operations Manager

1 week ago


Coimbatore, Tamil Nadu, India Accor Full time
Job Description

We are seeking a highly skilled Senior Hospitality Operations Manager to join our team at Accor. This is an excellent opportunity for an experienced professional to lead and motivate a team of Front Office employees, ensuring seamless operations and exceptional customer service.

About the Role

This senior-level position involves overseeing daily Front Office operations, managing staff, and coordinating with other departments to achieve hotel goals. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Liaise with Reservations Department to optimize room allocation and maximize occupancy.
  • Conduct daily briefings to ensure all Front Office employees are informed and equipped to provide top-notch service.
  • Monitor and maintain accurate records of guest interactions, resolving any issues promptly.
  • Collaborate with Housekeeping to ensure seamless check-in and check-out processes.
  • Develop and implement strategies to improve Front Office efficiency and productivity.
  • Lead by example, promoting a culture of excellence, and encourage open communication among team members.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Hospitality or a related field.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with Opera or a related system is an asset.
Salary

The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.



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