Senior Hospitality Operations Manager
1 week ago
We are seeking a highly skilled Senior Hospitality Operations Manager to join our team at Accor. This is an excellent opportunity for an experienced professional to lead and motivate a team of Front Office employees, ensuring seamless operations and exceptional customer service.
About the RoleThis senior-level position involves overseeing daily Front Office operations, managing staff, and coordinating with other departments to achieve hotel goals. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to work effectively in a fast-paced environment.
Responsibilities- Liaise with Reservations Department to optimize room allocation and maximize occupancy.
- Conduct daily briefings to ensure all Front Office employees are informed and equipped to provide top-notch service.
- Monitor and maintain accurate records of guest interactions, resolving any issues promptly.
- Collaborate with Housekeeping to ensure seamless check-in and check-out processes.
- Develop and implement strategies to improve Front Office efficiency and productivity.
- Lead by example, promoting a culture of excellence, and encourage open communication among team members.
To be successful in this role, you will need:
- A Bachelor's degree in Hospitality or a related field.
- Minimum 2 years of relevant experience in a similar capacity.
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with Opera or a related system is an asset.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.
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