Support Engineer

3 days ago


Jaipur, Rajasthan, India Namdev Finvest Private Limited Full time

Job Description

Namdev Finvest Private Limited is seeking an experienced Application Support Specialist to join our IT team. The ideal candidate will have a strong background in application support and a passion for delivering high-quality technical solutions.

Key Responsibilities:

  • Provide application support to the HO & branches in a live environment
  • Set up performance monitors and evaluate logs to identify performance issues or recommend remedial actions
  • Evaluate, analyze, and set up software products, and troubleshoot software and basic network connectivity problems
  • Understand ticket escalation procedures to the next level of support
  • Resolve issues in a timely manner
  • Provide end-to-end support for the NBFC Solution application
  • Support functions by coordinating with internal teams and vendors
  • Interact with project managers to resolve issues or explain the functionality of the NBFC system
  • Exhibit excellent language skills and a pleasing personality

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