Support Engineer
3 days ago
Job Description
Namdev Finvest Private Limited is seeking an experienced Application Support Specialist to join our IT team. The ideal candidate will have a strong background in application support and a passion for delivering high-quality technical solutions.
Key Responsibilities:
- Provide application support to the HO & branches in a live environment
- Set up performance monitors and evaluate logs to identify performance issues or recommend remedial actions
- Evaluate, analyze, and set up software products, and troubleshoot software and basic network connectivity problems
- Understand ticket escalation procedures to the next level of support
- Resolve issues in a timely manner
- Provide end-to-end support for the NBFC Solution application
- Support functions by coordinating with internal teams and vendors
- Interact with project managers to resolve issues or explain the functionality of the NBFC system
- Exhibit excellent language skills and a pleasing personality
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