Sales Support Professional

1 week ago

Jaipur, Rajasthan, India Celeros Flow Technology Full time

Detailed Technical and Commercial Quotation Support


The Sales Support Specialist role at Celeros Flow Technology involves providing in-depth technical and commercial quotation support to the Global Commercial & Tendering Organization to drive sales growth. This position requires expertise in Cleanova products and solutions, with a strong focus on application and quotation processes. The Sales Support Specialist will work closely with customers and representatives to provide tailored solutions, ensuring seamless communication and collaboration.



Key Responsibilities

  • Handling all customer inquiries and correspondence regarding product applications, technical information, and quotations
  • Working closely with internal teams to represent and service customers and sales channel representatives
  • Supporting technical presentations to customers and providing product demonstrations
  • Assisting customers and representatives with product specifications and providing detailed information
  • Maintaining accurate records of quotations and updates for stakeholders
  • Collaborating with customers to resolve application, design, manufacturing, and quality-related issues
  • Providing regular updates and maintaining open communication with customers and internal teams
  • Supporting the preparation of quotations and system sketches, as needed
  • Cooperating with regional managers to ensure seamless quotation and inquiry processes
  • Maintaining proper records to facilitate weekly quotation forecasting
  • Providing guidance on product specifications and policies to representatives and their personnel
  • Adhering to internal procedures for bid preparation, proposal tracking, order hand-over packages, and sales forecasting tools
  • Acting as a technical interface with internal and external personnel
  • Supporting the management of large installed bases through technical responses and installations
  • Assisting with valve specifications and design reviews
  • Understanding customer systems, applications in power plants, and industrial plants
  • Providing expert advice on valve application information and solutions
  • Maintaining liaison between sales and other departments
  • Assisting customers and representatives with product specifications
  • Collaborating with customers to resolve application, design, manufacturing, and quality-related issues
  • Cooperating with regional managers on new business development
  • Reviewing and processing all incoming customer inquiries
  • Supporting product development initiatives


Requirements and Qualifications

  • Expert technical knowledge of industrial equipment
  • A strong commercial focus with negotiation skills
  • Familiarity with business improvement, margin improvement, and cost reduction programs
  • Excellent communication skills in English, with the ability to interact with global customers and internal stakeholders
  • Bachelor's degree in Mechanical, Instrumentation, Industrial Engineering, or a related field from a recognized institution
  • 6-10 years of experience in sales support for industrial filtration products and systems
  • Experience in reviewing detailed specifications and writing comprehensive bids


Work Environment

The Sales Support Specialist will work in a dynamic office environment, with moderate noise levels and a focus on teamwork. The role requires sitting at a computer terminal for extended periods, with occasional travel to support other sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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