Technical Support Specialist

4 weeks ago

Jaipur, Rajasthan, India Anantara Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Anantara. The successful candidate will be responsible for providing technical support to guests and colleagues, ensuring that all audio-visual and IT needs are met.

Key Responsibilities

  • Provide technical support to guests and colleagues, including troubleshooting and resolving IT issues.
  • Maintain a thorough knowledge of standard IT equipment and how it works together.
  • Anticipate and pre-empt guest requirements for cables, adaptor plugs, projector screens, and other IT collateral and peripherals.
  • Advise the hotel GM and Financial Controller on recommended IT spend and upgrade requirements.
  • Supervise technical personnel on shift and allocate and supervise PPM tasks.
  • Monitor general quality of work and conduct skilled and high-level maintenance as required.
  • Evaluate employee performance, monitor operations, and recommend improvements.
  • Conduct appraisals in line with company directives and organize work in a skilled and professional manner.
  • Conduct a minute engineering walk round of a designated area on a weekly basis and advise senior colleagues promptly of any problems and failures.
  • Ensure all engineering staff receive 6 monthly training in the use of MEWP's, electrical safety, and the use of PPE.
  • Train colleagues in work and safety procedures and in the operation of equipment and supplies; implement procedures and standards.
  • Monitor up-to-date spare parts consumption and report to the maintenance manager.
  • Evaluate the machinery performance and do corrective actions to improve efficiency.
  • Attend troubleshooting and repair work of the machinery.
  • Plan for weekly maintenance programs and ensure colleagues have tools and equipment needed for the job to ensure a good output.

Requirements

  • Computer literate
  • Knowledge in Planned Preventive Maintenance and Building Repair Works
  • Manage work priorities and resources
  • Facilitates innovation
  • Internal control systems, policies & procedures
  • Good command in English
  • Proactive

Additional Information

Minimum 3 years' experience in 5-star hotel, various trades like Electrical, AV System, Building Management System, Building Fire Safety & Fire Fighting, experience in computer based planned preventive maintenance and work order system.

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