Tech Support Specialist

1 month ago


Jaipur, Rajasthan, India Pranam Recruiters Full time
Job Title: Tech Support Specialist

We are seeking a skilled Tech Support Specialist to join our team at Pranam Recruiters. As a Tech Support Specialist, you will be responsible for providing technical assistance to customers experiencing issues with their computer systems.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Troubleshoot Windows blue screen errors, login difficulties, and other system-related problems.
  • Guide customers through problem-solving processes and escalate unresolved issues to internal teams when necessary.
  • Keep records of customer interactions, issues, and solutions provided.
  • Assist with installation, configuration, and maintenance of computer systems.
  • Stay updated with the latest system updates and security protocols.
  • Follow up with customers to ensure their systems are fully functional after troubleshooting.
Requirements:
  • Proven experience as a Technical Support or System Support Executive or similar role.
  • In-depth knowledge of Windows operating systems and troubleshooting techniques.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication and problem-solving skills.
  • Patience and ability to work under pressure to handle technical issues effectively.
Benefits:

Competitive salary, opportunities for professional development, and a friendly and supportive work environment.

Interview process includes HR Round (Virtual), Ops Round, Joining Formalities, and Joining.



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