Tech Support Specialist
1 month ago
We are seeking a skilled Tech Support Specialist to join our team at Pranam Recruiters. As a Tech Support Specialist, you will be responsible for providing technical assistance to customers experiencing issues with their computer systems.
Key Responsibilities:- Provide technical support to customers via phone, email, or chat.
- Troubleshoot Windows blue screen errors, login difficulties, and other system-related problems.
- Guide customers through problem-solving processes and escalate unresolved issues to internal teams when necessary.
- Keep records of customer interactions, issues, and solutions provided.
- Assist with installation, configuration, and maintenance of computer systems.
- Stay updated with the latest system updates and security protocols.
- Follow up with customers to ensure their systems are fully functional after troubleshooting.
- Proven experience as a Technical Support or System Support Executive or similar role.
- In-depth knowledge of Windows operating systems and troubleshooting techniques.
- Familiarity with remote desktop applications and help desk software.
- Excellent communication and problem-solving skills.
- Patience and ability to work under pressure to handle technical issues effectively.
Competitive salary, opportunities for professional development, and a friendly and supportive work environment.
Interview process includes HR Round (Virtual), Ops Round, Joining Formalities, and Joining.
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Tech Support Specialist
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