Tech Support Specialist
2 weeks ago
Job Title: Tech Support Specialist
Job Description:
We are seeking a dedicated Tech Support Specialist to assist customers with technical issues related to their computer systems. This role involves troubleshooting and resolving issues like Windows blue screen errors, login problems, and other system-related concerns.
Key Responsibilities:
- Provide technical support to customers experiencing issues with their computer systems.
- Troubleshoot Windows blue screen errors, login difficulties, and other system-related problems.
- Guide customers through problem-solving processes via phone, email, or chat.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Keep records of customer interactions, issues, and solutions provided.
- Assist with installation, configuration, and maintenance of computer systems.
- Stay updated with the latest system updates and security protocols.
- Follow up with customers to ensure their systems are fully functional after troubleshooting.
Requirements:
- Proven experience as a Technical Support or System Support Executive or similar role.
- Indepth knowledge of Windows operating systems and troubleshooting techniques.
- Familiarity with remote desktop applications and help desk software.
- Excellent communication and problem-solving skills.
- Patience and ability to work under pressure to handle technical issues effectively.
- A technical certification (e.g. CompTIA A, Microsoft Certified IT Professional) is a plus.
Benefits:
- Competitive salary.
- Opportunities for professional development.
- Friendly and supportive work environment.
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